Shopping How does shopping through China Planet work? Are you an e-shop?
We’re not an e-shop — we’re a middleman. China Planet is a portal that shows you the best deals and coupons from trusted Chinese e-shops. When you click a deal, you’re taken straight to that store (for example AliExpress or Geekbuying), where you complete your order — so payment, shipping, and claims are always handled by the seller. We add a coupon to your purchase, compare prices, and point out what to watch out for.
Shopping Are the stores you recommend safe?
Yes. We only work with trusted e-shops like AliExpress, Banggood, Geekbuying, GShopper, and DHgate, and we’ve had long-term relationships with them for years. We also point out any possible risks on each deal, so you can shop with confidence.
Shopping Why is the price in the e-shop slightly different from the price in the article?
Chinese e-shops work in US dollars, and euro prices are converted using the current exchange rate. Daily currency changes can therefore cause small price differences compared to the price we list in the article. Usually it’s just a few cents or a few dozen cents — if it’s much higher, check whether the coupon or deal from the article is still valid.
Shipping & customs How do I choose the right shipping method?
For most products, you can choose from several delivery methods. We always recommend choosing shipping from a European warehouse first — it’s faster (usually 3–7 days) and customs-free. If the item ships directly from China, expect longer delivery and an automatic €3 customs fee.
Shipping & customs Will I pay customs and VAT? (current as of 1 July 2026)
Since 1 July 2026, the customs exemption for shipments up to €150 no longer applies. For packages sent directly from China, there is an automatic flat customs fee of €3 per shipment. AliExpress, Banggood, and Geekbuying charge this €3 directly at checkout, while GShopper already includes customs in the price — so there’s nothing extra to deal with. VAT is also already included at checkout for all major e-shops. Shipments from EU warehouses are not subject to customs — the price you see is final.
Shipping & customs How long does delivery take?
From a European warehouse, usually 3–7 business days. Directly from China, it can take 2–5 weeks depending on the shipping method you choose and the current situation with carriers.
Coupons How do I use a coupon from your site?
Copy the coupon code straight from the article or price box and paste it into the discount code field in the e-shop cart. Some discounts apply automatically when you go through our link — we always mention that on the deal.
Coupons How do AliExpress coupons work, and why do they run out so fast?
AliExpress coupons are only valid for a limited time — during a promotion or sale — and they have a limited number of uses. The best ones can be gone within the first few hours, so add them to your cart early in the morning when the sale starts. A good trick: once you apply a coupon, it stays saved in your account. So it’s worth loading all coupons into your cart right at the start of the promo on some more expensive product — they’ll stay in your account and you can use them later when you’re ready to buy.
Coupons Why isn’t my coupon working?
Most common reasons: the coupon expired or hit its usage limit (with AliExpress promos often in the first few hours), it doesn’t apply to your country, or you don’t meet the minimum order value. Check the validity date listed with the coupon — we update coupons daily, so try the latest one.
Coupons How often do you add new coupons?
Daily. We have over 5000 coupons in our database, and we also share the best ones on Facebook, Telegram, and in our newsletter. If you want to stay updated, it’s worth following us on social media.
Claim How should I handle a claim?
Claims are always handled directly by the e-shop you bought from — as a middleman, we can’t step into the process, but we’re happy to advise you on what to do. Open a dispute in your account, attach photos or a video of the issue, and describe the situation. Most stores will refund you or send a replacement.
Claim What if my package doesn’t arrive?
If the guaranteed delivery time passes, open a dispute in the e-shop and ask for a refund — you’re entitled to it. We recommend always saving your order number and tracking number.
Didn’t find your answer?
Message us and we’ll usually get back to you within 24 hours. We’re happy to help with shopping, shipping, and claims.