Do you own Amazfit watches and also feel that after switching to the Zepp app you’re not getting all notifications like before? We had a similar problem too, so we’re happy to share a guide on how to set up the Zepp app correctly.
We use the app with Amazfit GTR watches, which we’ve owned since they went on sale in the European market. Everything worked properly with the Amazfit app until it changed to Zepp. This guide will show you how to set it up on a Xiaomi phone. However, you can apply all the steps to any other Android smartphone too, the differences will be minimal.
Pairing Amazfit watches with the app
You can download the Zepp app from the official Google Play store. After successful installation, you need to sign in. There are several ways to sign in. We recommend using Mi account sign-in. Just enter your login details and after signing in, a Zepp account linked to your Mi account will be created.
On the Zepp app home screen, you’ll see a message saying that you haven’t added any device yet. If you click this message, the option to add a watch will open. We recommend not adding the watch via QR code, but waiting until the app finds the watch on its own. For this to work, Bluetooth must be turned on on your smartphone.
Choose your watch model, in our case Amazfit GTR, and select the option “Watch without a QR code / Hodinky bez QR kódu”. The app will then search for nearby watches, you pick the right one, and pairing will start. After successful pairing, you’ll find the watch under your profile.
Notification settings in the Zepp app
Go to your profile in the app and select your paired watch. Here you need to turn on incoming calls and app notifications. The system will ask you for permission to access calls and notifications.
If you allow app notifications, you still need to choose which apps on your smartphone you want to receive notifications from. This step is important, otherwise you won’t receive notifications. Do this in the “App alerts / Notifikácie aplikácií” menu by clicking the “Manage apps / Spravovať aplikácie” icon at the bottom.
Zepp app settings
In the next step, go back to the Zepp app, select your watch from your profile, and click on “Run in backgroud / Spustiť na pozadí”. A new window will open, describing what you need to do.
Start with the first step. In section I. Autostart, click the “Background operation permission setting” button. The settings for app autostart will open. Select the Zepp app here to enable its automatic launch.
Go back, and in section II. Battery manager, click the “Background operation permission setting” button, just like in the previous step. You’ll again get to the settings, where you should select the very first option - No restrictions. This step ensures that the system won’t automatically shut down the Zepp app.
Next, open the apps menu with your currently running apps. You can get there by pressing the square among the navigation buttons, or if you use gesture controls, swipe up with your finger.
Here, press and hold the Zepp app, which should bring up a simple menu. First select the lock, which ensures that the Zepp app won’t be closed when you close running apps.
Then choose the gear icon from this menu as well, which will take you to the Zepp app settings. Go to App permissions and Other permissions, and check whether everything necessary is enabled according to the screenshots below.
That’s it. These settings should be enough for the Zepp app to run smoothly, and at the same time you should receive all notifications from the apps you selected on your watch. If you still have any issues, try checking whether an update for the watch is available; if needed, restart the watch, remove it from the app, and pair it again. Also make sure you don’t have “Do not disturb” mode enabled on your watch — it’s marked with a moon symbol.
Don’t miss the best coupons 📩
Subscribe and we’ll email you new coupons before they expire. We only send it once a month — no spam.
Discussion (18)
The watches say they need you to sign in to your Mi account. Enter the password. I forgot the password. I entered the email address. They sent a verification code. Of course, I managed to find time to let it expire. It happened 3 times. It ended with me having to try again tomorrow. The watches ended up on the anvil, and I’m done with verification and passwords. Thank you — I won’t buy those watches again.
Can two watches be paired to one phone within Zepp?
it worked, but as soon as you switch the watches during the day, the statistics reset and the watch settings get reset too.
Thanks in advance
I have Amazfit X watches, and in the Zepp app or on the watch I can’t figure out how to turn off continuous heart rate monitoring. Could you please advise me? Thank you.
I have another problem.
For the past few days, notifications have been repeating on my watch model: Amazfit GTS 2 mini, and they appear on the watch again. For example, I receive an SMS that shows up on the watch 2–3 times. And so it is with all notifications. Additionally, some of them can come again even after a long time. It’s annoying because notifications repeat and the watch keeps vibrating, misleading me. Thinking something new came in, it turns out it’s the same notification as a few moments ago. Has anyone else had the same problem and knows how to fix it? I’ll add that notifications should come in real time. My friend has the same model and doesn’t have this issue. Help!
Recently, I bought the Amazfit GTS 2 mini model and my issue is repeated notification pop-ups from a given app (e.g., an SMS that already arrived is shown 2–3 times, or notifications from other social apps). How can I fix it? It’s quite bothersome and annoying.
Hi, we would like to ask for help. We bought an Amazfit GTR 2e watch, but notifications are not coming in. We went through all the setup settings, but still no notifications arrive. Thank you in advance for your reply.
Hello. I have an Amazfit Gts 2 watch. I installed Zeep ver 0.1.2.03 on my smartphone. Everywhere I read that you can accept phone calls through the watch. Unfortunately, I can’t. On the watch there is a green phone icon that rings, but you can’t answer the call. Everyone writes that you need to… The first way you have is to access the Zepp app on your device — the software you had to download to connect your Amazfit watch. After you go in, go to your profile and access your smartwatch. In the “App settings” section, find the calls section and enable the “Call through watch” option. And I don’t have it or I can’t see where it is: >> app settings > calls > call through phone. Please advise.
Good day, I’d like to ask whether the Trex pro watch has a function that when I move away from the mobile phone it’s paired with, the watch notifies me with a tone or vibration.
Thank you
Good day, I’d like to ask… I have a Xiaomi 11 Lite and Amazfit GT2 watches. I followed exactly your settings and set everything up, but it keeps showing this error: “An error occurred, restart Bluetooth.” It shows me this error about 20 times, so I’m not getting notifications either. Is the problem in the phone or in the app? Should I have to restart/resolve it on the phone? Thank you.
Hello.
I have gtr 3. I have double Whatsapp notifications. Do you know the problem? Also I have a problem with Gmail. In the second external account in Gmail the problem is with multiple notifications about one and the same email message. I can get more than 10 notifications. The notification appears every few minutes. And the last thing. Is it possible to synchronize zepp calendar with Google calendar?
Hello, please advise. I bought Amazofit gts 2mini watches, and even when I set the app not to be shown in the foreground, it still keeps launching and draining my phone battery. We no longer know what to do about it. Thank you, Čanigová
Good day,
regarding locking the app before throwing away cards.. I have a new phone and I can’t find the option to lock it—could you help me, please?
Hi, I only have a problem with Gmail—no notifications from this one app come through to the watch, and I don’t understand why. I followed everything according to your instructions and still nothing. The app has all permissions and Gmail is also selected in the chosen apps for notifications, and I don’t have Do Not Disturb mode turned on either. Can you advise me?
Good day,
is it possible in the Amazfit Zepp app to set the language to Slovak or Czech?
Thank you.
Good day. The app language will be set according to your smartphone’s system language. It is possible to set the language in the watch app.
Hello, I just bought Miwatch and downloaded the Zepp app, but I can’t sign in at all because my country isn’t listed—only Czech is. When I open the watch, it shows only the QR code—after that it doesn’t work. I also downloaded MI FIT, but it’s the same—I can’t add the watch I have. What should I do next? Thank you.
Good day, what exact model do you have? If you have the Xiaomi Mi Watch, you need this app and not Zepp: https://play.google.com/store/apps/details?id=com.xiaomi.wearable&hl=sk&gl=RU
Hello. I have a Samsung A 50 and in the RUN IN BACKROUND section I do not have the Backround operation permission setting option at all.
Can you advise me what to do about it?
Thank you.